Co-operative Bank Group has solidified its position as the third largest lender in the country after its assets grew to Sh603.9 billion from Sh573 billion in the same period last year.
The Group comes in third after Equity and KCB Group whose assets rose to Sh1.3 trillion and Sh1.2 trillion respectively.
Through its digital channel strategy, the bank has successfully moved 94 per cent of all customer transactions to alternative delivery channels, an expanded 24-hour contact centre, mobile banking, 558 ATMs, internet banking and a countrywide network of Co-op Kwa Jirani agents.
“We have successfully migrated our customers to the Omni-channel, integrating accessibility and user experience,” management said.
A successful universal banking model and the implementation of sales force effectiveness have seen the Group serve nine million account-holders across all sectors.
Key focus on digital banking, with the all-telco Mco-op Cash Mobile Wallet continuing to play a pivotal role in the growth of non-funded income with five million customers registered.
Loans worth Sh40.8 billion have been disbursed year-to-date, averaging over Sh6.8 billion per month.