In a bid to cope with the new normal occasioned by the Covid-19 pandemic and changing markets trends in the country, many companies have increasingly shifted from the traditional selling model to online business.
And to deal with the disruption, majority of existing investors and startups majorly the Small and Medium-sized Enterprises (SMEs) which were previously less inclined to operate online have embraced the inevitable change.
To support their customers, banks such as the Co-operative Bank of Kenya resolved encouraged their customers to use mobile banking by waiving all the mobile charges when people transfer their cash from their accounts to mobile phone accounts.
The bank has also revamped its internet banking platform to better their customers banking experience.
“Themed “your banking team is at your fingertips”, the new internet banking gives customers an option of personal internet banking and corporate internet banking,” says the bank.
Through platforms such as MCo-op Cash, the Co-operative Bank has enabled customers to deposit cash to their accounts, withdraw cash, check balance, take loans, as well as paying for goods and services.
Customers can self-register with the internet banking making it more convenient and time saving.
Online trade and e-commerce has helped slow the spread of the virus due to low physical interaction effectively flattening the curve.
Customers are now able to track bank accounts, request for cheque books, pay for bills with ease and able to track loans online.
Additionally, they can buy airtime and internet bundles, download bank statements with ease and set up or canceling standing orders from anywhere.