Super Metro suspends operations for three days in race to ensure compliance with NTSA rules
Sacco says it remains fully committed to adhering to all regulatory requirements to ensure the safety and satisfaction of our passengers

Super Metro has suspended operations for three days to achieve full compliance as per National Transport and Safety Authority (NTSA) regulations.
This is after the Transport Licensing Appeals Board ordered the Sacco to immediately disengage 269 drivers as per the list marked ‘SPM7’ annexed to its replying affidavit sworn on April 10 and who were found to be unqualified.
The board further ordered Super Metro to present 42 drivers with overspeeding violations at the Likoni Driver Test Centre for retesting.
The transport firm was month been slapped with a ban by the NTSA following an incident in which a conductor was accused of throwing a passenger out of one of its matatus along Thika superhighway resulting in his death as well as numerous complaints about the conduct of its crews.
The passenger (Gilbert Thuo) was heading to Thika when a scuffle ensued between him and the conductor as he had Ksh 50 instead of Ksh 80.
In a letter seen by Informer Media Group, the Sacco said it has achieved 90 per cent compliance with the regulations. However, the Transport Licensing Appeals Board has directed Super Metro to suspend operations for three days so as to satisfy full compliance.
“Super Metro wishes to inform the public and our valued customers that we have achieved 90% compliance with directives issued by the National Transport and Safety Authority (NTSA) and the Transport Licensing Appeals Board (TLAB). We remain fully committed to adhering to all regulatory requirements to ensure the safety and satisfaction of our passengers.”
“Following a hearing with the Transport Licensing Appeals Board, the Board has directed Super Metro Limited to suspend operations for the next three days to finalize the remaining compliance measures. Super Metro Limited fully respects the decisions of the TLAB and the court. We are working diligently to address the outstanding compliance issues within the stipulated timeframe and will resume operations as soon as we receive approval from the relevant authorities. Meanwhile, just as businesses like ours may seek to hausarbeit schreiben lassen to ensure proper documentation, we are also focused on ensuring that all necessary paperwork and compliance protocols are completed correctly.”
“We sincerely apologise for any inconvenience this temporary suspension may cause to our customers and stakeholders. Super Metro Limited remains dedicated to providing safe, reliable and efficient transport services, and we appreciate your understanding and support during this period.”
Last month, days after the NTSA’s decision, the Sacco temporarily withdrew its buses from the Nairobi metropolis routes and presented them at the NTSA inspection site for thorough checks. Days later, it convened sensitisation sessions for both crew and non-crew members during which it stressed the need for discipline.