Kenyans to login into iTax using IDs as KRA simplifies login option

The Kenya Revenue Authority (KRA) has introduced the use of National Identity Card (ID) numbers as a new login option for individual users on the iTax platform.

According to KRA, the move is part of an ongoing campaign to simplify tax processes, enhance user experience, and promote a more customer-centric approach to tax administration with the aim of improving service delivery and encouraging tax compliance.

However, it has also retained the previously used method where individual taxpayers could only access iTax services by using their Personal Identification Number (PIN).

“While this method remains valid and operational, the introduction of the ID number as an alternative is expected to make access easier and more convenient for many users. The decision to implement this option was driven by feedback from taxpayers who noted that ID numbers are easier to remember and more frequently used in everyday identification processes,” KRA said.

By offering an option that aligns with users’ preferences and habits, KRA hopes to reduce friction in accessing services and promote greater uptake of digital tax services.

The development comes as part of broader reforms aimed at modernizing tax administration and building a tax system that puts the taxpayer at the centre.

KRA has been working to streamline its systems, simplify procedures, and leverage technology to make tax processes more accessible.

The introduction of the ID number login is therefore viewed as a significant step toward removing barriers that discourage voluntary compliance.

The iTax platform is a critical tool in Kenya’s tax system, used by taxpayers to file returns, make payments, apply for compliance certificates, and carry out various tax-related transactions.

Enhancing access to this platform is expected to contribute significantly to KRA’s efforts to expand the tax base through voluntary compliance