‘Kaa Chonjo’: Co-op Bank will never ask for your card details over the phone

The Co-op Bank  has continued to sensitise its customers through the “Kaa Chonjo” campaign on how to protect their card details from fraudsters.

The campaign emphasises the importance of staying alert and avoiding sharing sensitive banking information over the phone.

In advisories shared on its social media handles, the bank strongly warns customers not to take calls from anyone asking for card information, stressing that scammers often pose as bank officials.

The leading lender reminds its clients to never share their card number, Personal Identification Number (PIN), or the three-digit code at the back of an card.

These details are highly sensitive and can be used to carry out unauthorised transactions.

Co-operative Bank has clarified that it will never ask for such information via phone calls.

“Do not take any calls from anyone asking for your card details. Never share: Your card number, PIN (Personal Identification Number), CVV (the 3-digit code on the back of your card), or any other sensitive information. Stay vigilant: Co-operative Bank will never ask for your card details over the phone,” the Bank has emphasised.

Customers are urged to hang up immediately if they are suspicious or in doubt about any caller’s authenticity.

“Your security is our top priority. If you receive a message confirming a transaction you didn’t initiate, do not click on any links or respond. Such messages could be malicious attempts to steal your personal information. Stay vigilant and report any suspicious activity,” another advisory reads.

The bank has also previously warned about a rise in Twitter Accounts posing as the official Co-op Bank account with the intention of defrauding followers.

The bank also encourages reporting any suspicious activity directly to their customer service. #KaaChonjo initiative is part of Co-op Bank’s broader effort to safeguard customers from rising digital and phone-based fraud.