Kenya Power has rolled out a smart metering project that will benefit 55,000 customers in the Small and Medium Enterprise sector across the country.
The Sh1.25 billion World Bank funded project is part of the Kenya Electricity Modernisation Project and is slated to be completed by 30th June this year.
The smart meters are part of an Advanced Metering Infrastructure that facilitates two-way communication between the company and the customer.
The platform gives customers access to real time information on their consumption patterns and billing thus allowing them to assess their energy usage through an online customer portal.
In case of any outage, the smart meters are able to communicate directly with the company’s National Contact Centre which facilitates immediate resolution and enhances efficiency as the Kenya Power teams are alerted promptly.
