Equity Bank Kenya has received two International Standards Certifications – ISO 20000 and ISO 27001 on Information Technology Service and Information Security and Management System respectively.
The two certifications were issued by the British Standards Institution (BSI) to cement its commitment to prioritising customer safety and satisfaction.
Equity Group Managing Director and CEO Dr. James Mwangi said that the recognition was a testament to the Bank’s significant investment in data analytics and cyber-security capabilities to better meet its evolving customer needs and expectations and to reduce the potential for data breaches.
“Being fully aware of the risk and impact involved in data information management, it is our commitment to actively continue engaging our stakeholders to ensure that there is appropriate governance in place,” he said.
According to him, the recognition warrants them to be increasingly aware of their roles and responsibilities in information security and actively play their part in ensuring that the appropriate processes are followed to realize effective information technology metrics.
Addittionally, he said that the evolution in regulation appropriately balances the value of giving customers control of their data, with their duty to protect customer privacy and security.
The ISO 20000 shows that the Bank’s service management system is robust enough in the delivery of all IT-related services and is also aligned with its current and future needs.
While the ISO 27001 certification offers assurance to customers that the bank is implementing end-to-end information security controls to protect, the confidentiality, integrity and availability of all customer information.
Other goals for ISO 20000 on service management include protecting revenue flow into the business by providing stable IT services, meeting the Bank’s obligations to stakeholders, including its customers, regulators, shareholders and suppliers, and lastly making IT a business enabler.
