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Kaa Chonjo! Stay one step ahead of fraudsters with Co-op Bank

Co-op Bank warns customers to be careful if they receive a message confirming a transaction they didn’t initiate.

#Kaa Chonjo! After the festive season of merry-making, this January, fraudsters have increased their creativity, but don’t fall for their tricks.

Cybercriminals often exploit January’s hustle and bustle to target unsuspecting individuals. Take Joel’s experience, for example.

During a parent’s meeting in school last week, he received an alarming email claiming that someone had tried to log into her online banking account.

The email urged her to click on a link to “secure” his account.

Although worried about potential unauthorised access to his account, Joel remembered his bank’s frequent security alerts and refused to click on the suspicious link.

Instead, he reported the incident by calling the official customer service number listed on Co-op Bank’s website.

The bank confirmed it was a fraud attempt. Thanks to his vigilance, Joel avoided financial loss and strengthened his account security.

As part of its wider security strategy, Co-op Bank also warns customers to be careful if they receive a message confirming a transaction they didn’t initiate. Do not click on any links they contain or respond. Such messages could be malicious attempts to steal your personal information.

At the same time, fraudsters use fake emails to steal your information. If you receive any email from Co-op Bank but the sender’s e-mail looks odd or there is a link asking for details, STOP! Verify with Co-op Bank before you act.

Report anything suspicious to out team via: customerservice@co-opbank.co.ke  or WhatsApp 0736690101.

Customers should also beware of the rise in X (formerly Twitter) accounts posing as the official Co-operative Bank of Kenya account with the aim of defrauding followers. The bank’s official X account is verified – always check out this before engaging with anyone.

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Generally, beware that fraudsters are constantly devising new ways to steal your hard-earned money. Here’s how you can stay safe:

  • Set up unique passwords that are hard to guess.
  • Enable alerts and notifications to track account activity.
  • Activate two-factor authentication (2FA) for added security.

Also remember these important tips:

Do NOT engage fraudsters on calls or SMS.

Do NOT share your PIN, Password, or OTP with anyone, including family or friends.

Do NOT key in instructions you are given on your phone KATA SIMU/Disconnect your phone.

Do NOT give your phone or laptop to strangers, even if they claim to represent telcos or other service providers or even to confirm purchases or sales.

Do NOT share personal details like your account number, CVV, ID number, or date of birth.

Do NOT share your bank statement online or on social media.

Do NOT use public Wi-Fi for online or mobile banking.

Do NOT click on suspicious links sent via email or SMS.

Do NOT leave your phone with your children as they might be called by fraudsters and asked to key in certain information on your phone and you find yourself losing your funds.

The Bank will NEVER ask for your PIN, password, or sensitive info via email or SMS.

#KaaChonjo

 

 

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