Government finalising onboarding of 2,412 services on e-Citizen platform
Already, the government has made significant strides in digitising public services, with over 22,000 services now available online, up from just 300 two years ago
The ministry of Information, Communication Technology (ICT) and Digital Economy is finalising plans to onboard the remaining 2,412 services on the e-Citizen platform.
Already, the government has made significant strides in digitising public services, with over 22,000 services now available online, up from just 300 two years ago.
This initiative was among the key interventions reviewed by the Governance and Public Administration (GPA) Subcommittee of the National Development Implementation Committee (NDIC) during its 10th meeting, co-chaired by Interior Principal Secretary Dr Raymond Omollo, and his Parliamentary Affairs counterpart Dr Aurelia Rono.
The ministry also revealed that over 13.5 million users have registered on the e-Citizen platform, further contributing to the government’s efforts to enhance efficiency, transparency, and accessibility for wananchi. This is in line with President William Ruto’s directive to fully digitize government operations, aiming to improve service delivery and citizen engagement.
In its latest review, the ministry of Interior and National Administration, reported to the Subcommittee that it is procuring 3,000 additional vehicles to enhance logistical capabilities in security and administrative services. These vehicles will be allocated to the National Police Service, Kenya Prisons Service, and National Government Administration Officers (NGAOs) as part of the ongoing efforts to modernize and improve the operational efficiency of the officers under the Government Vehicle Leasing Program.
Additionally, the ministry is exploring the introduction of electric motorcycles for Chiefs and Assistant Chiefs to improve accessibility and administrative presence at the grassroots.
The meeting also reviewed progress in the relocation of correctional facilities in Kitale, Kisii, and Homa Bay counties, and agreed to resolve minor implementation bottlenecks and fast-track necessary interventions to expedite the process and pave the way for the Affordable Housing Project. This relocation is also a strategic measure to decongest existing correctional institutions and foster a more rehabilitative, rights-based environment.
The State Department for Parliamentary Affairs reported that it is also implementing the Government Legislative Tracking System (LATIS) to streamline the monitoring of bills, policies, and statutory instruments. Additionally, the Office of the Attorney General, in collaboration with the ministry of ICT and Digital Economy, is developing a Legal Case Management System designed to streamline litigation processes and provide real-time case tracking for Government Ministries, Departments, and Agencies.
Significant, incremental reforms in passport issuance have been realized by the State Department for
The ministry Immigration and Citizen Services, which recently procured one million passport booklets and acquired two high-capacity passport printers. These measures have reduced processing times to seven days for standard applications and 72 hours for emergency cases.
The ministry of Defence also reported that the ongoing implementation of the National Shared Security Strategy for enduring peace and security in the North Rift Region has seen the accelerated rehabilitation of ten schools across the six North Rift counties.
Additionally, the ministry of Labour reported the signing of Memoranda of Understanding with the Governments of Germany and Qatar, and is exploring more opportunities in key international markets for willing and qualified Kenyan workers.
At the regional level, the ministry of East African Community (EAC) Affairs, in collaboration with the State Department for Internal Security and National Administration, continues to lead Kenya’s engagement in the Horn of Africa Initiative (HoAI).
The Governance and Public Administration Subcommittee, which was established under the Revised Guidelines on the Framework for Coordination and Supervision of Government Business and Operations across ministries, departments, and agencies, is responsible for enhancing governance, addressing policy bottlenecks, and accelerating service delivery.
