CCI Global to set base in Kenya at Tatu City

CCI Global, the largest international contact centre operator in Africa, is set to develop the largest contact centre at Tatu City in Kenya.

CCI’s contact centre will provide business process outsourcing, or BPO that supports the whole customer lifecycle in both traditional voice interactions as well as digital creating more than 4,000 jobs for Kenyans.

“CCI’s business in Kenya, which serves well-known American, British, Australian and other international brands, continues to accelerate, thanks to our dynamic workforce, quality assurance and operational excellence,” said Mark Chana, CCI’s Chief Operating Officer.

“We are excited to build CCI’s home at Tatu City, in a business-friendly environment that focuses on the welfare of our employees,” he added.

CCI’s facility will be developed by Gateway Real Estate Africa (GREA), a private development company specialising in turnkey construction.

According to Stephen Jennings, founder and CEO of Rendeavour, Tatu City, Africa’s largest new city builder, will construct a transport hub to accommodate CCI’s thousands of employees.

“The Tatu City ecosystem – with homes, businesses, schools, parks and other amenities – is the ideal location for CCI’s operations and employees,” he said.

Additionally, Jennings said that CCI embodies the global shift of businesses from congested urban areas to decentralised environments like Tatu City that provide live-work-play solutions for employees and investors alike.

Greg Pearson, co-founder and CEO of GREA noted that the building is custom-designed for CCI, with large floor plates for flexible call centre operations, rapid lifts for seamless shift changes, ample natural light and employee welfare at its core.

“We are pleased to develop this spectacular building for a world-class client like CCI in Africa,” he said.

The Grade A office building with five floors and two levels of underground parking will anchor Tatu Central, the business district of Tatu City.

The CCI office at Tatu City is the latest in a strategic partnership between GREA and Rendeavour, which spans commercial, warehousing and logistics developments at Rendeavour’s new cities in East and West Africa.

The five-story tower is custom designed for CCI, with training facilities and a career centre to welcome new employees.

CCI has grown rapidly in Kenya since entering the market in 2016, specialising in the operation of outbound, inbound and web chat multi-channel contact centres, serving leading international brands, primarily in the mobile, technology, telecommunications and financial industry sectors.

CCI’s expansion comes amid unprecedented demand for the company’s young, highly skilled workforce in Kenya, which has swelled to over 2,000 agents in the last 12 months.

The facility at Tatu City, scheduled for completion in Q4 2023, will double the firm’s capacity to more than 4,000 seats in a single location.