City Hall operations were disrupted for more than two hours on Wednesday after Safaricom disconnected internet services over a Sh3.2 million debt.
Residents seeking services in the county offices were stranded as most of the systems have been automated.
ICT CEC Charles Kerich said the internet was disconnected at around 9am, disrupting services at the headquarters and in the sub-county offices.
He said the internet was restored at 11am after the county engaged the service provider and agreed to pay by the end of the month.
“Yes, our internet was disconnected but it has been restored. We talked to Safaricom to give us until January 31 to clear the bill,” the executive said on the phone.
The county pays for the service quarterly. There were long queues at the county headquarters due to the backlog caused by the downtime.
Those seeking to make payments, process statements, and applications for certificates such as food handler’s and business permits were affected.
Though the county has automated 92 revenue streams, residents are required to physically visit the offices for hard copy receipts.