With the third day today since the temporary closure of the Transport Integrated Management System (TIMS) portal by the National Transport and Safety Authority (NTSA), fears are rife that service disruptions are likely to persist even after tomorrow’s planned full migration onto E-Citizen platform.
The TIMS portal has gravely limited transactions on all NTSA services.
In a public announcement on Friday, December 29, 2023, NTSA said as a follow up to the public notice on December 13, 2023 on migration of all NTSA services to the e-citizen platform, the shutdown will be on December 29 to January 1, 2023.
“During this period, all NTSA online service access will be integrated with E-citizen platform single sign on, in preparation for the Go Live on Tuesday January 2, 2023.” The notice read in part.
As a cautionary measure, NTSA urged motorists to validate their E-Citizen accounts.
“The TIMS platform is currently unavailable to the public due to the ongoing migration and integration to enable access to all services using the E-Citizen single sign-on. In the meantime, we urge all our clients to validate their E-Citizen accounts (Personal and organizational).” The authority said.
From Tuesday, January 2, 2024, only E-Citizen login credentials (username and Password) shall be used to access NTSA services.
NTSA Director General (DG) George Njao urged the public to ensure their e-Citizen credentials are up to date to avoid any service disruptions.
“All clients with pending transactions on the TIMS platform are required to complete their applications by Friday, December 15, 2023, to avoid any inconveniences.” He said.
“To ensure a seamless transition, NTSA urges all clients, including motor vehicle owners, financial institutions, insurance companies, motor/motorcycle dealers, corporate/companies, Embassies, Missions, Ministries, Departments, and Agencies (MDAs), among other entities, to validate their e-Citizen accounts.” NTSA added.
Henceforth, access to all NTSA online services were to be consolidated on the E-Citizen platform.
