Telecommunications giant Safaricom has ordered a firm to refund over Sh10.6 million to its customers who were billed more than once to receive Standard Eight national exam results.
Safaricom on Thursday said the double-billing by Challa Communications Limited, a third party licensed by the Communications Authority of Kenya, was due to a technical hitch.
The Kenya National Examinations Council (Knec) contracted Challa Communications to provide the service.
Further, Safaricom also wants the subscribers that were charged but did not receive any response for Challa to get a refund.
Candidates, guardians and schools with candidates were asked to send their index numbers to the short code 22252 to receive their results.