Kenya Power unveils digital platform in customer service upgrade

Kenya Power unveils digital platform in customer service upgrade

- in Business, News

Kenya Power has unveiled a new system which will see payments executed through third-party EasyPay partners.

Managing director Ken Tarus said the company will also allow the use of debit and credit cards.

The system will offer customers a self-service element where one can apply for electricity connections, query bills and print statements.

Users will also check their consumption patterns and carry several other services.

“The upgraded system will improve response time as customers can report any incidents affecting their power supply,” Tarus said in a statement on Thursday.

 Customers will be required to have new account numbers which will be communicated through SMS.

The launch will take place in phases and will begin in Nairobi.

Following this, Kenya Power’s online services will be unavailable from Thursday to September 11.

Prepaid vending will not be affected during the downtime, Tarus said.

He advised customers to make payments through the company’s banking halls or EasyPay partners during this period.

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