Nairobi Governor Mike Sonko has only managed a D+, or 44 percent, in the citizens scorecard on service delivery.
The county was the last of three cities that were surveyed, the other two being Kisumu (Anyang’ Nyong’o) and Mombasa (Hassan Joho).
Nyong’o scored a C+ of 56 percent and Joho a C of 53 percent, following the reseach from May 1 to 14.
Trends and Insights for Africa (TIFA) released the report in Nairobi on Tuesday, saying 62 percent residents felt Sonko had done well in street lighting.
Fifteen percent said he had done well in education and 50 percent in education through youth polytechnics.
Tifa Managing Director Maggie Ireri explained that the Governor only scored above average in these three areas.
“With these scores, it is evident that Nairobians are not happy with Sonko’s service delivery. For example, 61 percent of the respondents said he has failed to maintain feeder roads, some 10 percent think the same roads are too congested while nine percent say he has closed them,” Ireri said.
Regarding the business environment, Ireri reported that 33 percent complained about high costs of acquiring licences while 35 percent cited harassment by county officiials. Twenty one percent said they were being charged for too many licences.
“Nairobians are dissatisfied with market centers because garbage is littered everywhere (43 percent). Thirty six percent feel the Governor has failed to establish planned structures for hawkers while six percent raised concerns over lack of toilets,” she said.